NO RETURNS ACCEPTED WITHOUT PRIOR NOTICE
These terms and conditions apply to all offers and contracts of sale of PITEBA. Accepting an order confirmation by doing a payment means that the customer accepts unconditionally and without reservation the applicability of these terms and conditions.
All our deliveries take place on the basis of prepayment. If a false address has been specified in the order, the package will be returned to PITEBA and be sent again, against payment of the additional shipping cost. If the customer does not want the package to be shipped a second time, then PITEBA will refund the amount paid minus the shipping costs.
It is possible to return a product, but only after written (or e-mail) consultation with and approval by PITEBA. The return costs are borne by the customer. Piteba also reserves the right to reduce the amount to be repaid with the shipping cost and any impairment due to use.
PITEBA provides 1 year warranty. Damage caused by use that is different from what is indicated in the manual or on the website, normal wear and tear and damage due to the use of a motor drive is excluded from warranty.
PITEBA is not liable for any damage directly or indirectly arising from defects in the delivered products, except in the case of product liability referred to in book 6 Title 3 section 3 of the Dutch civil code. Apart from the product liability referred to in book 6 Title 3 section 3 of the Dutch civil code, every other liability on our part is always limited to the invoiced amount. Without prejudice to the above PITEBA is not liable if the damage is due to intent and/or gross negligence and/or culpable act, or by injudicious or improper use by the customer.
On all our agreements the Dutch law shall apply exclusively. If the customer is domiciled abroad, the Vienna Sales Convention (C.I.S.G.) does not apply, nor do any other international regulations whose exclusion is permitted.
Should any dispute arise that cannot be resolved by mutual agreement, then this dispute will only be submitted to the Dutch civil court in the District of Groningen, unless this is contrary to mandatory law.